FAQ

Yes. We curate products suitable for most skin types, including sensitive skin.

Because everyone’s skin is different, we recommend performing a patch test before fully applying any new product.

Many of our items contain natural or plant-based ingredients.

Formulations vary by supplier, so please check the ingredient list on each product page for details.

We avoid promoting products known to contain harsh or harmful ingredients.

Every product page includes transparent ingredient information so you can make the best choice for your skin.

Most gentle peeling/exfoliating products can be used 1–3 times per week.

For sensitive skin, start once weekly and increase slowly if needed.

We aim to work with suppliers who follow cruelty-free manufacturing practices.

Where applicable, you’ll find cruelty-free information on each product page.

We are proudly based in the United States, and we ship to customers worldwide.

We ship to:

• All 50 U.S. states
• U.S. territories
• Canada & Mexico
• Europe
• Middle East
• Asia
• Australia & New Zealand
• Africa
• South America

If your country is eligible, it will appear at checkout.

United States:

• Standard shipping: 5–10 business days

International Orders:

• Standard shipping: 8–18 business days
• Remote regions may take slightly longer due to customs processing

Shipping times can vary depending on supplier location, customs, holidays, and courier delays.

We work with multiple suppliers and global fulfillment centers.

If your order contains different items, they may ship separately.

Each package will have its own tracking number.

Once your order ships, you’ll receive a tracking link by email.

You can also email us at support@organicpeel.com with your order number for updates.

Tracking updates may be slow due to carrier scans or customs delays, especially for international shipments.

If tracking shows no updates for 5+ days, contact us and we will verify with the courier.

We accept major global payment methods via Shopify Payments:

• Visa
• Mastercard
• American Express
• Discover
• PayPal (if enabled)
• Apple Pay
• Google Pay

Payment options may vary depending on your country.

Some international orders may incur customs duties, taxes, or import fees.

These charges vary by country and are the responsibility of the customer.

For hygiene and safety, opened or used skincare products cannot be returned.

Unused and unopened items may be considered for return depending on the situation.

Please refer to our full Return & Refund Policy.

Orders can usually be cancelled within 12 hours of purchase.

After this time, the order may already be processed and cannot be cancelled.

Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the issue

We will resolve it immediately.

Approved refunds are issued back to your original payment method.

Processing times depend on your bank or payment provider.

No. You can checkout as a guest.

Creating an account allows easier tracking and faster checkout next time.

Email us anytime:

📧 support@organicpeel.com

We typically respond within 24–48 hours.

Our support team is available:

Monday to Saturday 9:00 AM – 5:00 PM (PST)

Messages sent on Sundays or holidays will be answered the next business day.

No. OrganicPeel is a curated online store that works with trusted global suppliers.

We do not manufacture products ourselves.

We evaluate based on:

• Ingredient quality
• Supplier reputation
• Customer demand
• Product performance
• Safety standards

Only products that meet our criteria are published.

Absolutely!

Send us your suggestion at:

📧 business@organicpeel.com

We’re always happy to help.

Just send us a message and we’ll take care of you.

📧 support@organicpeel.com

🕒 Support Hours: Mon–Sat, 9 AM–5 PM (PST)