Refund and Return Policy

Last updated: 11/2025

Thank you for shopping at OrganicPeel. We want you to have a smooth experience with every order. Please read our Refund & Return Policy carefully before placing an order.

Hygiene & Safety Disclaimer (Important)

Because our products are skincare and personal-use items, we cannot accept returns on opened, used, or unsealed products due to health, safety, and hygiene regulations.

This is a standard industry requirement for cosmetics.

Returns Eligibility

You may be eligible for a return or partial refund ONLY if:

The product is unused,
The product is unopened,
The seal is intact,
Packaging is in original condition.

If these conditions are met, you may request a return within 7 days of delivery.

To check if your return qualifies, contact us at:

📧 support@organicpeel.com

Please include:

Your Order Number
Photos of the product, seal, and packaging

Non-Returnable Items

For hygiene & safety reasons, we cannot accept returns on:

Opened skincare products
Used items
Items with broken or removed seals
Items without original packaging
Gift cards
Final sale items

Return Shipping Costs

If your return request is approved:

You will receive the return address
You will be responsible for the return shipping cost
We recommend using a trackable shipping service

Shipping fees are non-refundable.

Refunds (If Applicable)

Once your returned item is received and inspected:

We will notify you via email
Approved refunds will be issued to your original payment method
Refund processing time depends on your bank or payment provider
(typically 3–10 business days)

We reserve the right to reject returns that do not meet our policy conditions.